Due to the handmade nature of our products all refunds and credits will be processed in the form of an Electronic-Gift Care that can be redeemed online, in store and on phone orders with Medas Botanics. Electronic E-Gift cards have no expiration. Applies to Medas Botanics products only.
If you have received a damage item we are so sorry to hear about it. We are here to help you to the best of our ability. We request that the damaged item be left unopened/unused and in its original retail packaging as proof of damage upon arrival. Please email us pictures of the damage, your order number and your most current shipping address. The product seal must be intact on the returned item(s). If the product seal is not on the returned item(s), we are sorry to inform you that the store credit is void and will not be available.
Shipping charges are not refundable or credited. All returns must have an original receipt if purchased in-store . Please allow up to 72 hours for an email response to be received.
The credit for your returned items cannot be exchanged for cash.
If you should need further information regarding the return of Medas Botanics products, please do not hesitate to send us an email at firstname.lastname@example.org. It is our pleasure to assist you however we can.
Customer neglect of products voids the credit and exchange policy.
Examples include and are not limited to:
Failure to make provisions to receive your delivery in a timely manner. Example: Ordering product and then going on vacation with no one available to receive the order.
Improper care of product after delivery. Example: exposure to sunlight and heat after delivery.
Failure to provide the correct shipping address. Example: If you live a small rural, small city, new development, receive mail at a postal annex location and the wrong city name is provided preventing delivery causing the package to be returned.
Failure to select the correct shipping method. Example: If you know your shipping address require DHL and GIGL shipping option is selected and the package gets returned.