SHIPPING AND RETURNS POLICY
Shipping and Returns Policy
Effective Date: 16TH DECEMBER 2023
Thank you for choosing Medas Botanics for your skincare needs. Please take a moment to review our shipping and returns policy to ensure a smooth and satisfying shopping experience.
- Order Processing:
- All orders will be processed within 24 hours after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Shipping Partners:
- We partner with reputable third-party shipping couriers, including DHL and GIG Logistics, to ensure reliable and efficient delivery of your orders.
- Domestic and International Shipping:
- We offer both domestic and international shipping.
- For domestic orders within Nigeria, please allow 2-5 business days for delivery.
- International shipping times may vary based on the destination.
- Shipping Costs:
- Shipping costs are calculated based on the weight of your order and the delivery location.
- Shipping costs will be displayed during the checkout process.
- Order Tracking:
- Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number.
- You can track your order using the provided tracking information on the courier’s website.
- Shipping Address:
- Please ensure that your shipping address is accurate and complete. We will not be responsible for orders shipped to incorrect addresses provided by the customer.
- All Sales Are Final:
- Due to the nature of our skincare products, all sales are final. We do not accept returns or exchanges.
- Incorrect Orders:
- In the rare event that you receive the wrong order, please contact us immediately at email@example.com or through WhatsApp/call at +2349052359817.
- We will gladly replace the incorrect order at no additional cost to you.
- Damaged Items:
- If you receive a damaged item, please contact us within 48 hours of receiving the order.
- Provide clear photos of the damaged item and packaging to firstname.lastname@example.org.
- We will assess the situation and take appropriate action to resolve the issue.
If you have any questions or concerns regarding your order, please contact us through the following channels:
- Email: email@example.com
- WhatsApp/Call: +2349052359817
We appreciate your trust in Medas Botanics, and we are committed to providing you with high-quality skincare products and excellent customer service.