Shipping and Returns Policy

Effective Date: 16TH DECEMBER 2023

Thank you for choosing Medas Botanics for your skincare needs. Please take a moment to review our shipping and returns policy to ensure a smooth and satisfying shopping experience.

Shipping Information:

  1. Order Processing:
    • All orders will be processed within 24 hours after payment confirmation.
    • Orders placed on weekends or public holidays will be processed on the next business day.
  2. Shipping Partners:
    • We partner with reputable third-party shipping couriers, including DHL and GIG Logistics, to ensure reliable and efficient delivery of your orders.
  3. Domestic and International Shipping:
    • We offer both domestic and international shipping.
    • For domestic orders within Nigeria, please allow 2-5 business days for delivery.
    • International shipping times may vary based on the destination.
  4. Shipping Costs:
    • Shipping costs are calculated based on the weight of your order and the delivery location.
    • Shipping costs will be displayed during the checkout process.
  5. Order Tracking:
    • Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number.
    • You can track your order using the provided tracking information on the courier’s website.
  6. Shipping Address:
    • Please ensure that your shipping address is accurate and complete. We will not be responsible for orders shipped to incorrect addresses provided by the customer.

Returns Policy:

  1. All Sales Are Final:
    • Due to the nature of our skincare products, all sales are final. We do not accept returns or exchanges.
  2. Incorrect Orders:
    • In the rare event that you receive the wrong order, please contact us immediately at or through WhatsApp/call at +2349052359817.
    • We will gladly replace the incorrect order at no additional cost to you.
  3. Damaged Items:
    • If you receive a damaged item, please contact us within 48 hours of receiving the order.
    • Provide clear photos of the damaged item and packaging to
    • We will assess the situation and take appropriate action to resolve the issue.

Contact Information:

If you have any questions or concerns regarding your order, please contact us through the following channels:

We appreciate your trust in Medas Botanics, and we are committed to providing you with high-quality skincare products and excellent customer service.