Shipping & Refund

Getting your Medas Botanics to you.

You will receive an email regarding delivery once your order has been processed. If you don’t receive an email within 1 working day of placing your order, please contact us.

Payment & Delivery

PAYMENTS;

The following payment options are available at checkout.

  1. Card Payment via Paystack (VERVE | MASTERCARD | VISA)
  2. Bank Transfer or Deposit;

          ACCOUNT NAME: MEDAS BOTANICS
          ACCOUNT NUMBER: 0325526062
          BANK: GUARANTYTRUST BANK

YOU CAN ALSO CALL ANY OF OUR RETAILERS CLOSE TO YOU TO MAKE PAYMENT TO THEM DIRECTLY TO ORDER

                FIND A RETAILER CLOSE TO YOU HERE

           

Delivery:

ALL delivery for all orders and Locations are made via DHL, delivered is within 3 to 4 working days nationwide . You will be provided a tracking number within 24hours once your order ships.

Returns & Refunds

Returns & Refunds can be Obtained for unused and unopened merchandise in its original purchase condition and packaging within 48 hours of purchase or delivery. For Hygiene Purpose, we do not offer returns or refunds for used or opened products. We ensure our items are dispatched in Tamper and damage proof packaging, however if items gets damaged in transit, we will work with you to resolve and/or replace with product/s.

If you receive the wrong item, contact us within 24hours and we will ensure you are sent the right item/s.

Processing Time

Orders placed and paid for are dispatched 9:00am daily. Orders placed after 9:00 am will be dispatched next business day. However, we process a tremendous number of orders. While we do our best.

ORDER PROCESSING DAYS EXCLUDE: FRIDAYS, SATURDAYS AND SUNDAYS.

Shipping is Weight based

International Shipping

We offer worldwide shipping to all countries around the world with an estimated delivery time frame of 5 – 10 working days.

FAQ Refunds & Exchanges

We do not offer refunds or exchanges for any items. All sales are final.

Q: Do you offer Refunds or Exchange?

A: Due to hygiene reasons we cannot accept exchanges or returns on non-faulty items so please choose carefully. 

Q: When is an exchange applicable?

A: If an unused damaged product is reported within 24hrs, the item(s) will be picked up. After thorough investigation, you may receive an exchange with the same product, or a coupon, for the purchase price of the product.

Q: How do I change or cancel my order to get a refund?

A: In an effort to ship out your products efficiently, we immediately begin processing your order as soon as it is placed. Unfortunately, once orders are submitted, they cannot be cancelled or modified. 

Q: My Item(s) arrived damaged, what should I do?

A: Please contact us immediately on 09052359817 or csu@medasbotanics.com  

Q: I typed in the wrong address and need to change it

A: Please contact us immediately on09052359817 csu@medasbotanics.com. However, once orders are processed, they cannot be cancelled or modified. Where a wrong address is provided, and items are undeliverable at first attempt, you will be charged for a second delivery attempt.

Q: Can I exchange my items purchased from any retailer?

A: Unfortunately, Medas Botanics cannot facilitate returns or exchanges of items purchased from anywhere other than medasbotanics.com.

Complaints

If you are not happy with the quality of the products or the service you receive from us, please send an email to complaints@medasbotanics.com to enable us resolve any issues effectively.

You are very important to us.