STORE POLICY

STORE POLICIES

WELCOME TO OUR STORE

Thank you so much for visiting our store and taking a look around. If you’ve landed on this page, that means you may have some questions about how we operate. We’re pretty much the same as any small online business, so if you see something that tickles your fancy, give it a whirl! We’ll be happy to sell you our concoctions and potions that we’ve crafted for over a decade…just for YOU!

PAYMENT

We accept all major debit( Visa, Mastercard , Verve ) cards, as well as Direct bank deposit / transfer. We have taken steps to ensure that our website is encrypted with the highest amount of security possible. Rest assured we have your best interest at heart, so feel free to browse, shop, and shop some more!

REFUNDS+EXCHANGES

We do not offer refunds or exchanges for any items. All sales are final.
Our products are 100% hand and hand made. Because it is a health and beauty product, we do not offer exchanges or refunds. However if the jar or bottle has arrived damaged, please let us know and we’ll replace it for you, just send us a few pictures upon arrival. If you change your mind prior to shipping, we are pleased to offer a store credit for future use.

SHIPPING+DELIVERY

We ship nationwide and worldwide and any orders over 70k receive free shipping within Nigeria. Delivery and processing takes about 3-5 business days, however we normally get them to you much faster than that. If there is a circumstance where you need it faster than that, please contact us. Our products are formulated with all-natural and organic ingredients, minus fillers and thickeners, so if a butter or soap melts in transit, IT IS FINE! It is still healthy, and good to use, and most importantly, the ingredients HAVE NOT CHANGED. Pop it in the fridge for a few, and bam! It’s still as luxurious as the moment we first crafted it!

PRODUCT MAINTENANCE

As stated in Shipping + Delivery, our products are handmade with all-natural and organic ingredients with no toxic preservatives, artificial fillers, or thickeners which is awesome! However, To maintain freshness on your end, please use clean, dry hands when enjoying the product and store in a cool, dry place, away from moisture, direct sunlight and extreme heat.​​

PRIVACY POLICY

What personal information do we collect?

We collect the necessary information from you when you place an order on the site. Name, email address, phone number and payment method.
In order to guide you through our website, we use “cookies” to gather information about our visitors and direct them to where they want to go.
We use your email addresses to send your recipes, updates and sales!
We text you about new products and flash sales that we are having too! We do not store customer credit card details
Medas Botanics will never sell, trade or rent your information to any third party. You may elect to provide us with personal information when purchases are made through the site, or when you sign up to receive promotions and updates. The types of information you may choose to provide us with is as follows:

Name, mailing address, email address, phone number

Payment information (such as credit and debit card details)

Content such as reviews you provide to us on the website or social media

Social networking information you provide when accessing our social networking sites

How do we use this information?

To place and process an order made through the website

To provide you with pertinent information regarding products and promotions via email

To expeditiously process your order

To improve the website and marketability

To improve your experience while using the website and provide accurate customer service

How do we protect your information?

Your personal information is contained behind secure networks and is only accessed by personnel responsible for processing orders. ALL personnel are required to keep all information collected for purposes to better serve you, confidential.  All sensitive/debit information you may choose to provide us with is encrypted via the most stringent Secure Socket Layer (SSL) technology. Transactions processed in person via our site are completed by a gateway provider and are not stored on our servers.


Complaints

If you are not happy with the quality of the products you receive, please send an email to support@medasbotanics.com to enable us resolve any issues effectively.

You are important to us.