FAQ

Get all the information you need to know about our products.

Q: What is Medasbotanics and how does it work?

A: Medas Botanics is a skin care line that was created to cater to skin problems due to acne, discoloration, hyper-pigmentation, blemishes, sunburn, melasma, and to even the complexion for a brighter,even and healthy look.

Q: What side effects should be expected from using Medas Botanics?

A:When used to treat skin blemishes Medas botanics range of products are expected to clear, even , brighten for a smooth and even complexion.

Q: Medas Botanics products safe?

A: Yes, Medas Botanics products are made from botanical plant extracts. Our products do not contain any harmful chemicals. Our products are free of , parabens, hydroquinone, steroids and mercury. Furthermore, our products have been tested to ensure safe and effective results on all skin types

Q: How soon after using Medas Botanics products should I expect to see results?

A: Results vary based on complexion, skin type, skin history, frequency of use etc but most customers notice changes in as little as 7 days. Typically, noticeable changes are observed within two weeks or less with use of any of our products

Q: Will the brightening effects to my skin be permanent, and at what point do I discontinue use?

A: The lightening effects will persist as long as the creams are applied to skin. We generally encourage our clients to discontinue use after discoloration has cleared; but advise those who use our skin products for lightening purposes, to apply every other day to maintain their desired complexion.

Q: Should I continue using Medas Botanics when I get to my desired skin tone?

A: Yes, you should continue using when you get to your desired skin tone. Use at least 2 to 3 days a week to maintain your new skin tone and remain flawless.

Q: Can Medas Botanics be used on sensitive skin?

A: Yes, Medas Botanics products are suitable for ALL skin types.

Q: Can Kids use Medas Botanics?

A: Yes they can. MEDAS botanics has a kiddies line suitable for children of all ages with ALL skin tones

Q: While using Medas Botanics products is it normal to experience peeling?

A: Yes it is. Some of our products may exfoliate your skin resulting in peeling. However, Medas botanics products are effective whether or not peeling is observed.

Q: How do I know which product best suits my needs?

A: On our website, each product has a description that provides a brief overview of the products and how to use it. This is meant to provide guidance to our customers as they decide what product addresses their needs. But please feel free to contact us for additional assistance as needed.

Q: How soon will I receive my shipment once I place my order?

A: All orders are processed and shipped within 2 to 3 business days pending payment approval. Depending on your location, you should receive your order within 3 to 5 business days post payment approval.

Q: Can I mix Medas Botanics products together or with other non Medas Botanics products?

A: It is recommended that you use medas botanics products ONLY as described on our website. It is not recommended to use any other products with medasbotanics products.

Q: Do I need to apply sunscreen when I use Medas Botanics products?

A: Medas Botanics products that are intended for day time use already contain sun protection ingredients. However, if you have sensitive skin, are prone to sun burns or your lifestyle requires frequent sun exposure then application of additional sunscreen is always beneficial. Sun exposure without appropriate sun protection ages and damages the skin.

Q: What is you return policy?

A: Medas Botanics does not accept returns/ refund but will gladly take back unused / unopened items purchased from medasbotanics.com, within 7 days of the purchase date, in exchange for any other product of your choice of same value at the shipping expense of the buyer.