FAQ

At Medas Botanics Skincare, we combine nature’s finest ingredients with scientific research to create effective, safe skincare solutions. Our products are tailored specifically for people of color, focusing on concerns like hyperpigmentation, acne, and skin repair. We prioritize natural, responsibly sourced ingredients and sustainability in our packaging and testing methods.

Yes, our products are formulated to cater to various skin types and concerns. Whether you have oily, dry, combination, or sensitive skin, you’ll find a product that suits your needs. Each collection is designed to address specific skin issues, ensuring personalized care.

We use a variety of natural and scientifically backed ingredients, including botanical extracts, vitamins, and minerals. Our Skin Nutrient collection features fruit and vegetable extracts, such as tomatoes, cucumber, carrot, watermelon, pineapple, avocado, orange, lemon to nourish and enhance your skin’s natural radiance.

To choose the right product, identify your primary skin concern. For hyperpigmentation, our Intense Glow and Sheer Glow collections are ideal. For brightening and enhancing your complexion, try Vivid Glow. Skinfix is perfect for repairing damaged skin, while Visage Glow targets acne. Explore our product descriptions for more detailed guidance.

The frequency of use depends on the specific product and your skin type. Generally, cleansers can be used daily, while treatments like serums and masks can be used a few times a week. Follow the instructions provided with each product for the best results.

Yes, our Pure Glow collection is specially formulated for children, ensuring gentle and safe skincare for delicate skin.

You can purchase our products directly from our website. We offer a seamless shopping experience and ship to various locations.

Orders are dispatched within 24 hours after payment confirmation.

• Western and Eastern States: 3 working days after dispatch (exclusive of the dispatch day)
• Northern States: 4-5 working days after dispatch
• International Delivery: 7 days after dispatch

You will be emailed and notified as soon as your order is dispatched, and a waybill will be sent to you to track the shipment status.

Yes, we regularly offer discounts and promotions. Sign up for our newsletter and follow us on social media to stay updated on our latest offers and exclusive deals.

If you experience any irritation or adverse reaction, discontinue use immediately and consult with a dermatologist. We recommend performing a patch test before using any new product to ensure compatibility with your skin.

You can reach our customer service team via email at hello@medasbotanics.com or through our website’s contact form. We are here to assist you with any questions or concerns you may have.